This is geared toward the colocation side of the data center world.
Working in such an engineering based and high tech field it is easy to forget what really allows us to bring home the bacon, our customers. Colocation data centers would not exist without the customers to fill them up. While you may have good customers and difficult ones, we should all approach our business with them in mind. Now I am not going to get into a philosophical conversation whether “the customer is always right” or not. This is not the time or place. I will focus on small changes that will help out the customers and in turn the data center staff.